Contact us
At KikiTextiles, we are always happy to help with order questions, fabric inquiries, returns, samples, shipping updates, and general customer support.
For the fastest assistance, please contact us by email and include your order number if your message is related to an existing order.
Not sure which fabric to choose? Text us NOW to get an immediate response.
If a fabric is in your cart but you’re unsure it will work for your project, text us at +1 (213) 259-7408. Send us the fabric link and tell us what you’re making. Our team can help you decide before you order. You will get a quick reply.Â
You can also text us about colors, stretch, shipping, or your order.Â
Text messages only this number does not accept calls.
Prefer email? Reach us at below:
Response Time:
Our response time is 30 minutes to 3 hours during work hours 9-5pm PCT, and 1 to 5 hours outside working hours. We do our best to respond as quickly as possible. Most emails are answered within 1 business day.
During peak season, holidays, promotional periods, or high-volume order periods, response times may be slightly longer. We appreciate your patience and understanding.
Customer Support
For order-related questions, shipping updates, returns, exchanges, missing items, or order issues, please contact:
General Inquiries
For general questions, fabric inquiries, product availability, wholesale requests, or other non-order-related questions, please contact:
Response Time
We do our best to respond as quickly as possible. Most emails are answered within 1 business day.
During peak season, holidays, promotional periods, or high-volume order periods, response times may be slightly longer. We appreciate your patience and understanding.
Important Information
When contacting us about an order, please include:
Your order number
Full name on the order
Email address used at checkout
A short description of the issue or question
This helps us locate your order and assist you faster.
Location
KikiTextiles is an online fabric store based in Los Angeles, California.
At this time, we operate as an online store and are not open to the public for walk-in shopping.
If color matching is important for your project, we recommend ordering samples before purchasing yardage.
Thank you for choosing KikiTextiles. We look forward to helping you with your next creative project.