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Privacy policy
Privacy Policy
This Privacy Policy explains how KikiTextiles collects, uses, shares, and protects personal information when you visit our website, create an account, place an order, contact us, or otherwise interact with our online store.
This Privacy Policy applies to:
By using our website or purchasing from us, you agree to the practices described in this Privacy Policy.
Contact Information
If you have questions about this Privacy Policy, our privacy practices, or your personal information, you may contact us at:
Personal Information We Collect
When you visit our website, place an order, create an account, contact us, or interact with our store, we may collect certain personal information.
This may include:
Name
Email address
Phone number
Billing address
Shipping address
Order history
Payment-related information
Customer account information
Customer service messages
Product preferences
Device information
IP address
Browser information
Cookie data
Website usage information
Marketing and communication preferences
We collect this information to operate our business, process orders, provide customer service, improve our website, prevent fraud, and communicate with customers.
Device and Website Usage Information
When you visit our website, we may automatically collect information about your device and how you interact with the website.
This may include:
IP address
Browser type and version
Device type
Time zone
Pages viewed
Products viewed
Search terms
Referring websites
Cookie information
How you interact with our website
We use this information to load the website properly, improve website performance, understand customer behavior, prevent fraud, and improve the shopping experience.
This information may be collected through cookies, pixels, tags, log files, web beacons, analytics tools, and similar technologies.
Order Information
When you place an order, we collect information needed to process and fulfill your purchase.
This may include:
Name
Billing address
Shipping address
Email address
Phone number
Order details
Payment method information
Shipping and tracking information
Fraud screening information
We use order information to:
Process payments
Fulfill and ship orders
Send order confirmations
Send shipping updates
Communicate about your order
Handle returns, refunds, exchanges, and claims
Screen orders for fraud or risk
Provide customer support
Maintain business records
Payment information is processed by secure third-party payment providers. KikiTextiles does not store full credit card numbers on our own systems.
Customer Support Information
If you contact us by email, website form, social media, or another communication method, we may collect the information you provide to us.
This may include:
Your name
Email address
Phone number
Order number
Photos or videos you send
Messages and communication history
Return or claim information
Information related to product questions, order issues, or customer service requests
We use this information to respond to your inquiry, resolve issues, provide support, and keep records of customer communications.
How We Use Personal Information
We may use personal information to:
Process and fulfill orders
Accept payments
Ship packages
Provide tracking information
Communicate with customers
Respond to questions and customer service requests
Process returns, refunds, and exchanges
Investigate missing, damaged, delayed, or incorrect orders
Prevent fraud and unauthorized transactions
Improve our website and customer experience
Send marketing emails if you have opted in
Show relevant advertising
Comply with legal, tax, accounting, and business obligations
Protect our rights, property, customers, and business
Sharing Personal Information
We may share personal information with service providers who help us operate our business.
This may include:
Shopify
Payment processors
Shipping carriers
Shipping software providers
Email and customer communication services
Marketing and advertising platforms
Analytics providers
Fraud prevention tools
IT and website service providers
Accountants, legal advisors, or business consultants when necessary
Government authorities or law enforcement when required by law
We use Shopify to power our online store. You can review Shopify’s privacy practices through Shopify’s privacy resources. Shopify also provides tools for merchants to manage customer privacy settings.
We may also share information when necessary to comply with applicable laws, respond to lawful requests, enforce our policies, protect our rights, prevent fraud, or complete a business transaction.
Marketing Communications
If you sign up for marketing emails, SMS messages, promotions, or other communications, we may use your contact information to send updates, offers, product information, and promotional content.
You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at:
Transactional emails related to orders, shipping, returns, refunds, or customer service may still be sent even if you unsubscribe from marketing communications.
Cookies and Tracking Technologies
Cookies are small files placed on your device that help websites function and improve user experience.
We may use cookies and similar technologies to:
Operate the website
Remember cart items
Support checkout
Remember customer preferences
Analyze website traffic
Improve website performance
Measure advertising effectiveness
Support marketing and retargeting
Help prevent fraud
Some cookies are necessary for the website to function. Other cookies may be used for analytics, marketing, or personalization.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality, checkout, cart features, or your shopping experience.
Analytics and Advertising
We may use analytics and advertising tools to understand how customers use our website, improve our services, and show relevant ads.
These tools may collect information about your device, browsing behavior, products viewed, pages visited, and interactions with our website or ads.
Depending on your location and privacy rights, you may have options to limit certain types of tracking or advertising.
Shopify and Third-Party Services
Our website is hosted by Shopify. Shopify helps us process orders, operate the store, manage checkout, and provide e-commerce services.
We may also use third-party apps, tools, and service providers to support shipping, payments, fraud prevention, analytics, marketing, email communication, customer service, and website functionality.
These third parties may process personal information according to their own privacy policies and our agreements with them.
Data Retention
We keep personal information for as long as necessary to operate our business, provide services, complete transactions, maintain records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.
Order and transaction records may be retained for tax, accounting, legal, fraud prevention, and business record purposes.
If you request deletion of your personal information, we will review the request and respond as required by applicable law. Some information may need to be retained where required or permitted by law.
Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information.
These rights may include the right to:
Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of personal information
Request a copy of your personal information
Opt out of certain marketing communications
Opt out of certain data sharing or targeted advertising where applicable
Designate an authorized agent to make certain requests on your behalf where permitted by law
To make a privacy request, please contact us at:
We may need to verify your identity before processing certain requests.
California Privacy Rights
If you are a California resident, you may have rights under California privacy laws, including the right to know what personal information is collected, used, shared, or disclosed, and the right to request deletion or correction of certain personal information.
The California Attorney General describes CCPA rights as including the right to know about personal information collected, disclosed, or sold, the right to delete personal information, the right to opt out of sale or sharing, and the right to non-discrimination for exercising privacy rights.
To submit a California privacy request, please contact us at:
We do not knowingly sell personal information in the traditional sense. However, some advertising or analytics activities may be considered “sharing” under certain privacy laws. If required, we will provide appropriate opt-out options through our website or privacy tools.
GDPR / International Privacy Rights
If you are located in the European Economic Area, United Kingdom, or another region with privacy rights, you may have rights to access, correct, delete, restrict, or transfer your personal information.
Where required, we process personal information based on legal grounds such as:
Your consent
Performance of a contract
Legal obligations
Legitimate business interests
Protection of rights and safety
To exercise privacy rights, please contact us at:
Children’s Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us at:
Security
We take reasonable steps to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure.
We cannot guarantee absolute security of personal information, but we work with trusted service providers and platforms to help protect customer data.
Do Not Track
Some browsers allow users to send “Do Not Track” signals. Because there is no consistent industry standard for responding to these signals, our website may not respond to Do Not Track signals in a uniform way.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or privacy practices.
Any updates will be posted on this page with the updated effective date if applicable.
Your continued use of our website after changes are posted means you accept the updated Privacy Policy.
Contact Us
For questions, complaints, or privacy requests, please contact us at:
Thank you for shopping with KikiTextiles.